CONTACT US
 

Contacting American Express Travel Customer Support:
American Express Travel Customer Support issues, such as questions regarding the HawaiiTravelPlanner.com website, your travel itinerary or any other questions regarding American Express Travel, please contact the Customer Support team via either of the following:

ISLAND OF MAUI
The Westin Maui / Main Lobby

Open daily 8am - 6pm
Phone: (808) 661-7155
Toll-free: 1-800-347-5852
Email: westinctn@aexp.com
 
ISLAND OF MAUI
The Westin Maui / Beach Desk

Open daily 7am - 5pm
Phone: (808) 661-4622
Toll-free: 1-800-897-2607
Email: beachctn@aexp.com


An American Express Travel Exclusive
Rewards Logo
Ask us how eligible American Express® Cardmembers may be able to use Membership Rewards® Pay with Points to purchase their activities.
 

To qualify, all your American Express® Card accounts must be in good standing. The Membership Rewards® program enrolled Card account you designate will be charged for your purchase. Membership Rewards points will be debited from your program account and a credit will be issued to the Card account you designate for the corresponding dollar amount. If the points redeemed do not cover the entire amount of the charge, the balance of the purchase price will remain charged to the Card account you designate. Minimum redemption of 5,000 points. Permited returns of items purchased with points that cause a credit on your Card account will result in a point reduction on your Membership Rewards program account. These points can be retrieved by calling the Membership Rewards program. Terms and Conditions of the Membership Rewards program apply and are available at membershiprewards.com/terms.


Notes of Importance

Prices: All prices include Hawaii State Tax and may change without notice. Child rates applicable for 3‑11 years unless indicated otherwise.

Times: Please refer to vouchers for exact meet times.

Vouchers: A tour voucher will be issued for each event purchased. Vouchers must be presented for admittance to events. Please be sure to check your vouchers for your actual meet time and meet point. Overnighter packages cancelled less than 72 hours are non-refundable. Additional cancellation fees may apply for any tours that include air transportation.

Cancellation Policy: Unless otherwise noted at the time of booking, tours cancelled 24 hours prior to date of operation are refundable less a 15% Service Charge. Tours cancelled less than 24 hours prior to operation are non-refundable. Due to airline restrictions all packages that include air are NON-REFUNDABLE AND NON-CHANGEABLE at time of booking.

Restrictions for tours including airfare: In compliance with FAA regulations, FULL NAMES, BIRTHDATES and GENDER of ALL PERSONS on the tour are required for air transportation. The name on the airline ticket must be exactly as it appears on your valid, government issued photo ID. Air carriers will deny boarding if the passenger name, as shown, does not match the name on the air ticket. If passenger is denied boarding due to noncompliance with this requirement there will be no refund.

Disclaimer: All prices quoted are per person unless otherwise noted. American Express® Travel acts solely as a sales agent for the tour operators and is not responsible for any actions or inactions of the supplier.

Rental Car Packages: For all packages that include rental cars, prices do not include refueling charge, state surcharge and state motor vehicle rental surcharge, tax or optional protection. Package prices based on 2 passengers per car.

Charging your purchases on an eligible American Express® Card can help you earn points when you’re enrolled in the Membership Rewards® program. Call 1-800-AXP-EARN for details.

All forms of payment welcome.


CST# 1022318-10; ML# 1192; Washington UBI # 600-469-694; TA# 002
Registered Iowa Travel Agency; NV#2001-0126, Hawaii AD #116
Terms and Conditions
 
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